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Healthy Innovation for All

Less stress, more life — through innovation

Our mission is to create remarkable health experiences — freeing people to be their best. Innovation is a chief ingredient to achieving this mission. For us, innovation is a culture, not a function. It’s a part of what we do every day, in big ways and small. To help us innovate better and faster, we inspire curiosity in one another. And the focus of our every endeavor is the real-life needs of customers, including:

  • Cost control
  • Superior insurance products
  • Advanced clinical care
  • Transforming the health experience

Driving change, bottom-up, outside-in

We're a spirited team of innovators, dreamers, thinkers and doers, working to build a future world that embraces health. We partner inside and outside of Highmark Health to leverage time-tested methodologies, fresh insights and cutting-edge technologies to solve the problems that are preventing the people we serve from being their best.

We've built an innovation ecosystem that generates results for our customers quickly and efficiently, including:

  • Co-creative partnerships built on certain shared strategic priorities, strengthened by deep insights into emerging and promising markets;
  • Human-centered design to engage our customers in creating solutions they need and want to live a better life;
  • The VITAL Innovation Platform that leverages our unique, blended health approach to deliver the evidence the marketplace critically needs to further validate early-stage FDA-approved medical innovations.

And we get results.

Recent additions to Highmark Health's 100+ year history of innovation include:

  • Early-stage health innovations validated by VITAL and adopted as medical policy and for insurance reimbursement, including:
    • HeartFlow, which uses data from a standard CT scan to create a 3D model of coronary arteries and blockages, reducing the need for invasive angiograms and lowering health care costs.
    • Freespira, a digital therapeautic that reduces or eliminates debilitating panic attacks.
    • LINX a reflux management system for GERD (gastroesophageal reflux disease).
    • Bronchial Thermoplasty, a medical device that alleviates symptoms of asthma, allowing patients to breathe more freely.
  • An employee-engagement program designed to substantially increase nurse retention across our 13-hospital system by improving work-life balance.
  • A cancer-treatment experience where care starts before you walk in the door by eliminating unnecessary wait time and anticipating the needs of patients far beyond traditional medical care — from the comfort of your chair (as well as the family and friends who come along) to your favorite snack.
  • A new clinical process that guards against medication errors.
  • Partnership with other plans to join a blockchain testing environment, which allows us to safely explore new opportunities to reduce costs and enhance process integrity and efficiency.

While we focus on the horizon, forging ahead, we never lose sight of where we are and why we're here.

We're here to serve. We're here to make it better, less stressful, even remarkable. We're changing health care. We're reining in cost. And, most importantly, we're improving the health of the people we serve, freeing them to be their best.

And we can't wait to do more.

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Innovations driving value for our customers

Karen Hanlon, chief operating officer and Dr. Tony Farah, chief medical and clinical transformation officer
discuss the new Living Health model.

Karen Hanlon, chief operating officer and Dr. Tony Farah, chief medical and clinical transformation officer discuss the new Living Health model.

Highmark Health is working with Google Cloud to raise the standard of customer and clinician engagement in health.

Highmark Health is working with Google Cloud to raise the standard of customer and clinician engagement in health.

Highmark's true performance program has saved more than $1 billion in avoided costs.

Highmark's true performance program has saved more than $1 billion in avoided costs.

Gallup covers how Highmark Health is embracing disruption and building for the future.

Gallup covers how Highmark Health is embracing disruption and building for the future.

Learn about AlphaLab Health, the the exciting new partnership with Innovation Works.

Learn about AlphaLab Health, the the exciting new partnership with Innovation Works.

Highmark Health and Contessa announced a joint venture to provide hospital-level care in the home.

Highmark Health and Contessa announced that they are expanding a joint venture to provide hospital-level care in the home.

Learn how Highmark West Virginia is offering a telemedicine-based program for support and services to those with opioid addictions.

Learn how Highmark West Virginia is offering a telemedicine-based program for support and services to those with opioid addictions.

Highmark is teaming up with Civica Rx and the BCBSA to lower the cost of outpatient generic drugs.

Highmark is teaming up with Civica Rx and the BCBSA to lower the cost of outpatient generic drugs.

Learn how the Highmark Health Plan is using artificial intelligence to reduce fraud, waste and abuse.

Learn how the Highmark Health Plan is using artificial intelligence to reduce fraud, waste and abuse.

Matt Tucker lays out the unique role that VITAL plays in health care innovation.

In a Q&A with the Journal of Healthcare Consulting, our Matt Tucker lays out the unique role that VITAL plays in health care innovation.

Learn how the VITAL Innovation Program is testing a promising new virtual cardiac rehabilitation solution.

Learn how the VITAL Innovation Platform is testing a promising new virtual cardiac rehabilitation solution.

In his latest blog, CEO David Holmberg addresses disruption as the path to better health and care.

In his latest blog, CEO David Holmberg addresses disruption as the path to better health and care.

Learn more about how VITAL operates and what makes it a unique approach to health care innovation.

Learn more about how VITAL operates and what makes it a unique approach to health care innovation.