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Cyber Security Frequently Asked Questions

Frequently asked questions

Email fraud, also known as phishing, is an attempt to gain someones personal, health or financial information by impersonating a legitimate company.

These unsolicited emails will prompt you to take specific action, such as to update your account information, via a non-legitimate link that is programmed to steal your personal information or money.

The emails may also contain attachments that, once opened, will install malicious software on your computer to steal your information without your realizing it.

View a sample fraud email for more details.

  • Do not call phone numbers provided in the email.
  • Do not click on any links provided in the email.
  • Do not open attachments on the email.
  • Do not reply to the email or provide personal, health, or financial information.
  • Delete the email from your inbox.
  • Report suspicious emails to

A phone scam is a call or voice mail message from someone pretending to be from a legitimate company asking for personal information. Highmark Health will never call after 8 pm or before 9 am.

Be aware if the caller:

  • Acts friendly and personable in an attempt to gain your trust.
  • Informs you of a free bonus for buying their product or providing your information.
  • Pressures you into sharing information or making a decision.
  • Insists on obtaining your credit card information, such as for "shipping and handling".
  • Asks for your Social Security number, Medicare number, or health plan identification.
  • Asks if you have Medicare and/or what health plan you use.

If you are suspicious of a phone call claiming to be from Highmark Health, do not provide personal information and hang up the phone.

Social media scams also are prevalant. The scam may appear as a social media site ad. If you click on the ad, malicious software may be installed on your computer to obtain your personal information.

Protect yourself from social media scams. Do not download anything to your computer unless you know it is from a legitimate source and be cautious of any business that uses social media as a place of trade.

If you have seen or received a suspicious social media post or tweet about a Highmark Health, report it to