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Creating a remarkable health experience

Remarkable Leadership: Mark Sevco, President, Allegheny Health Network

Our mission is to create a remarkable health experience, freeing people to be their best. In our Remarkable Leadership series, we talk with people who lead the work necessary to deliver on that mission.

Mark Sevco

Since joining Allegheny Health Network as its president and top executive officer in early 2025, Mark Sevco has learned a lot about the organization, its people, and its culture.

The thing that impressed him most?

“The perseverance and grit of this organization is truly admirable,” Sevco says. Like many hospital networks, AHN experienced significant operational disruptions throughout the COVID era, while AHN’s predecessor organizations experienced their own well-documented tribulations over the years — many of which Sevco was familiar with, given that he’s spent nearly the entirety of his three-decade health care career in Pittsburgh.

But today, AHN is growing, having recently announced the pending acquisition of Heritage Valley Health System, which serves communities west of Pittsburgh. It’s also in the black, having recorded three straight positive quarters through Sept. 30.

“Reflecting on the history of the organization, there had been a lot of setbacks,” Sevco says. “But we’re pivoting to a comeback, with a lot of enthusiasm, and a vision for the future.”

In this Remarkable Leadership video and the Q&A below (edited for clarity and length), Sevco discusses the near-term opportunities he sees for AHN, what it takes to be an “employer of choice,” and the life-altering moment that propelled him into a career in health care.

Mark Sevco video interview takeaways

  • The pending Heritage Valley affiliation: AHN’s growth mindset means enhanced online access, organic in-house growth, and — when the opportunity is right and the partner makes sense — affiliations and acquisitions.
  • The changes he has seen in the western Pennsylvania market: Over the last three decades, systems continue to consolidate, as do physician practices; post-COVID digital platforms have made telemedicine a reality for millions.
  • His leadership style: What’s recognized is repeated, which is why Sevco makes a point to communicate successes, build trust with team members, and be visible to stakeholders in every clinical institute and at every AHN hospital.

[View MP4]

What has surprised you most since joining AHN?

Mark Sevco: There are many things that have surprised me since joining the organization as president of AHN. The perseverance and grit of this organization is truly admirable. Also really surprised about the Living Health clinical model that exists with Highmark and AHN working together truly to enhance access and quality, but at a more affordable price. There's so much work that has been done in the past that I'm so excited to lean in, move forward with our clinically integrated network, tying Highmark and AHN together to really take care of our patients in a special way. I'm also really super-surprised at the grit within the organization, and I'd like to really reflect on the history of the organization — that there's been a lot of setbacks at AHN, but we're pivoting to a comeback. And I really, you know, our team is galvanizing around, you know, from a setback to a comeback and just advancing AHN right now, with a lot of enthusiasm, a vision for the future. And it's really been an exciting six months.

What will the acquisition of Heritage Valley mean for our customers?

Mark Sevco: Yeah, we're really excited about the growth mindset at AHN right now, and the growth mindset is taking care of more patients. So we look at it as organically, what can we do at AHN to grow? And we're working on access, having quicker turnarounds to see our doctors and clinicians, answering our phones quicker, scheduling more appointments online. That organic growth — we're actually seeing that. And our teams are really working to enhance, you know, the emergency department and our express care centers, but we are super-excited about the definitive agreement that we just announced where Heritage Valley will actually be joining AHN, assuming regulatory approval, in 2026 — an exceptional organization that has, you know, hospitals in Beaver and Sewickley, but also a true medical staff that's geographically dispersed all around the western corridor of Allegheny County, all the way through Butler. So we're really excited about welcoming them to AHN and integrating them into our model moving forward, so we have hub and spoke, and we're working together truly as one integrated system.

What are the biggest changes you’ve seen in health care?

Mark Sevco: We've seen a lot of change as it relates to systems coming together and aggregating and getting larger so that you can standardize and scale. We also saw a big movement on physicians being part of organizations from an employment perspective throughout the 90s and 2000s, and then we really saw payer-providers coming together — how do you work in an environment where you're an integrated payer-provider, and Pittsburgh, a great example, because we have two integrated payer providers.

COVID really changed the game. So we saw a lot of change at COVID as it relates to the acceleration of the digital platform, telemedicine, some individuals being able to work from home, artificial intelligence, predictive medicine, predictive analytics — the data aspect of what we see now is really exciting. And I think at AHN and Highmark, we're leaning in to be an innovator and really learn how we could actually accelerate a lot of this to be a leading industry health care system.

What drew you to health care?

Mark Sevco: Yeah, my why in health care really goes back to when I was, you know, a young teenager, and my father, who was a blue-collar electrician, got tragically killed in an accident, and, you know, being in the emergency department with my family to see how nurses and physicians are bridging life and death and that type of situation, but with compassion, really, you know, drew me to health care in a way that I wanted to be able to, you know, be a part of health care, to help others that are going through, not only a tragic incident like that, but you know, there's a lot of patients that just need health care from a chronic perspective, acute perspective, or even prevention. And the servant leadership that I saw as a young teenager was, again, something that I wanted to be a part of, and led me to go to the University of Pittsburgh and get my MBA and MHA and just really embed myself in health care to pay it forward, to be the best leader I can to help others — you know, give back and help other people.

How would you describe your leadership style?

Mark Sevco: Attitude drives your altitude. And, you know, what's recognized is repeated. And, you know, people want to be inspired. They come to work every day in health care, it's so hard what they do, and so, as a leader, one of the things I've done throughout my career is just to shadow, put scrubs on, get in there with them, work in the evening, work in the emergency department, work in the ERs, to really connect and see how difficult it is for them.

One of the responsibilities that we have in leadership is to make sure that we're providing our staff the resources to do their job and to do it great and to be amazing. I think people, in general, certainly like to be inspired. And so from the perspective of galvanizing a workforce around health care and helping other people, that’s important as a leader.

As we move forward at AHN, one of the things you're going to see from our team is recognizing individuals that are doing a great job — lifting them up, celebrating them and moving the organization along to be a great place to work and practice, putting meaning back into people's work.

What are your expectations of your senior leaders?

Mark Sevco: So much in life is truly about relationships and trust. And for us to enhance a trusting relationship at AHN and with Highmark to create a collaborative model, it’s transparency. So it's certainly an expectation of me and my team that we're really focusing on communication, being visible, and being very transparent with how we're leading the organization, getting input from all the key stakeholders, and really understanding what are our challenges, how do we work through them, and really work the strategic plan to make sure that, you know, our ambition is to be one of the best integrated health care systems in the country, you know, with Highmark and working together. That's a bold vision, and I know that we can get there. And so much of that's going to be about creating trust and transparency. As we move our plan forward, and really within our strategic plan, we have the opportunity and the vision to be top quartile in all of our metrics nationally, and I'm confident that we'll get there.

Getting up to speed

Bill Toland: When you are new to an organization, how do you get up to speed quickly?

Mark Sevco: It has really been exciting. We've been receiving a lot of input from so many leaders — physicians, community leaders, our staff — and really getting their input. What's working? What needs to change? What does success look like? And it really has sharpened us as it relates to galvanizing around being the best place to work and practice.

Bill Toland: A great place to work and practice — what does that mean to you?

Mark Sevco: Being the employer of choice means creating a great culture — creating meaning in people’s work, autonomy, and growth opportunities.

Our team members crave opportunities to grow personally and professionally, to have career ladders throughout the organization. When you are able to do those things, it will correlate to exceptional care and outstanding quality.

Bill Toland: Speaking of growth, you talk a lot about AHN having a “growth mindset.” Was that the driving force behind the pending Heritage Valley Health System acquisition?

Mark Sevco: To me, the growth mindset is taking care of more patients. So first, we look at it organically — what can we do at AHN to enhance access, to have quicker turnarounds to see our doctors and clinicians, to answer our phones more quickly, to schedule more appointments online. Sometimes that’s under the hood, and sometimes it means building out capacity, like we are doing with our new emergency department at AHN Allegheny General Hospital.

But we are super-excited about the definitive agreement that we just announced with Heritage Valley, pending regulatory approval in 2026. It’s an exceptional organization, with hospitals in Beaver and Sewickley and a medical staff that's geographically dispersed all around the western corridor of Allegheny County and throughout Beaver County.

A changing workforce

Bill Toland: Does taking care of more patients mean recruiting more caregivers?

Mark Sevco: There are national workforce shortages, so we are competing nationally for the best and brightest primary care physicians, specialists and subspecialists. We’re going to really pick up our game and develop recruitment plans for all areas of need.

We also need to free up, and lean on, our advanced practice practitioners, and to do all we can to be a destination of choice for nursing assistants.

A big part of our selling point is the AHN-Highmark Health story, and the value of working for a stable, diversified, integrated payer-provider.

Bill Toland: What role does technology play in being an employer of choice?

Mark Sevco: A significant one. Look at our partnership with Abridge, a nationally recognized artificial intelligence company that has developed a product around intelligence and clinical listening.

We will be using that technology to record a conversation between a clinician and a patient, then develop a very thorough note that documents the visit in real time, so the physician or clinician doesn’t have to. A clinician still has to review and confirm the accuracy of the records, but 99% of the work is already done.

That frees up an hour a day for each physician, and some evening time too, so that they don’t have to worry so much about what they're putting into the computer.

Our strategic cooperative agreement with Abridge will also help them to develop the next level of real-time authorization products.

So we're really excited to work with them on their frontier products, which will enhance quality and access here at AHN, and improve the experience for our clinicians.

Bill Toland: What is your elevator pitch for working at AHN? What is our differentiator?

Mark Sevco: The differentiator here is that AHN and Highmark Health are really, truly integrated, in a way that I have never seen. From our Living Health clinical model, to our clinically integrated network, our value-based strategy is really maturing.

“Attitude drives your altitude”

Bill Toland: How did you end up in health care?

Mark Sevco: When I was a teenager, my father, who was a blue-collar electrician, was tragically killed in an accident. Being in the emergency department with my family to see how nurses and physicians were bridging life and death with compassion really drew me to health care. The servant leadership that I saw was something that I wanted to be a part of — to be the best leader I can, to help others, to give back, and to pay it forward.

Bill Toland: Tell us about the South Sixth Street Playground in Lebanon, Pa.

Mark Sevco: When my father passed away, I spent a lot of time at the playground, playing basketball in the town where I grew up. From my perspective, it kept me off the streets, and I was around great kids, mentors and coaches.

Thirty years later, the playground was dilapidated and had closed. So I reached out and raised funds to build a brand-new playground with two state-of-the-art basketball courts with lighting and security. I run a summer camp for kids there, every summer, and we continue to raise money to put back into this.

Bill Toland: So beyond your day job, you’re still working to improve the health of the community.

Mark Sevco: You can’t fix the health care industry all at once — it’s really hard. Just like you can’t fix a neighborhood overnight. But if you keep at it, you can make things better, one playground, one house, one kid at a time.

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Highmark Health and its subsidiaries and affiliates comprise a national blended health organization that employs more than 42,000 people and serves millions of Americans across the country.

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