A national health and wellness organization, Highmark Health and our affiliated companies serve millions of Americans nationwide with products and services that are transforming how health care is delivered, ensuring better experiences for customers along their health care journeys.
Headquartered in Pittsburgh, the organization employs more than 40,000 people dedicated to our corporate mission — delivering high-quality, accessible, understandable, and affordable experiences, outcomes, and solutions. The customers our companies serve reside in all 50 states and the District of Columbia and include individuals, families, businesses, and government entities. Our consolidated revenues were $18.3 billion in 2017.
Through our unique model, connecting care and coverage, the Highmark Health organization is challenging traditional health care and introducing bold new ideas across its businesses in health insurance, health care delivery, retail eyewear and eye care services, dental solutions, health risk solutions, and innovative technology-based solutions. The organization also maintains a strong and historic commitment to serving our communities through charitable care and community giving, supported by more than $198 million in 2017.
The stories featured in this report provide diverse examples of how the Highmark Health organization continued to deliver on its vision of getting health care right for our customers in 2017. We are proud to share our progress in strengthening the financial stability of the enterprise, investing in clinical service lines and facilities to meet the needs of customers in western and central Pennsylvania, and collaborating/strategically aligning with health care industry innovators and leaders who share our values and vision in developing a value-based model focused on high-quality outcomes and an exceptional patient experience.
$1 billion — Total 2017 commitment to new and improved AHN care sites and capabilities
$18.3 billion — Operating revenues in 2017
154,881 — 2017 Total Same Day Appointments offered/provided by our subsidiary AHN