Overview
United Concordia Companies, Inc. and its insurance subsidiaries — collectively referred to as United Concordia Dental — proudly deliver personalized, high-quality, cost-effective dental benefit plans, with an emphasis on improving total health.
Based in Camp Hill, Pennsylvania, the dental solutions partner has licensed entities in all 50 states, the District of Columbia, and Puerto Rico. It offers the marketplace more than 50 years of experience and is a wholly owned subsidiary of Highmark Inc.
Drawing on market-leading research, United Concordia Dental is building innovative products, benefits, and data-driven insights that reinforce the important role oral health plays in overall health.
READ MOREAdvancing oral and total health: United Concordia Dental tops 10 million members
United Concordia Dental is helping more people prioritize their oral and total health, supporting over 10 million members for the first time in the company's history.
United Concordia Dental celebrated a landmark achievement in 2024: exceeding 10 million members for the first time in a history that spans more than 50 years. The growth reflects a strategic focus on providing a wide variety of innovative solutions for customers' oral and overall health needs.
Ongoing technology investments have been key to the company's commitment to delivering an easy customer experience. One example is a new platform launched in 2024 that provides United Concordia Dental's customer service representatives with real-time guidance, ensuring members receive quick and accurate help for even the most complex inquiries.
A new dental-medical insights product, introduced in 2024, analyzes how members use their dental benefits and offers guidance for improving overall health outcomes. This is part of a broader data-driven approach to guiding members to the right care at the right time.
Another priority for United Concordia Dental in 2024 was investing in value-added services to support the professional development of network dentists. A continuing education discount was offered to help dentists implement dental sleep medicine treatment and work with physicians to provide more comprehensive care plans for patients.
The company also advanced oral and total health in communities nationwide. This effort included the United Concordia Dental Charitable Fund providing more than $1 million to 40 community organizations in 2024. The funding supported programs like expanded dental care access for underserved populations, scholarship assistance for aspiring dental professionals and increased food access.
"Serving over 10 million members is a testament to the value we strive to provide our customers," said Edward Shellard, DMD, president and CEO, United Concordia Dental. "This milestone reinforces our ongoing work to deliver flexible, accessible solutions that meet individual needs and contribute to better oral and overall health outcomes."
United Concordia Dental expands partnership with TeamSmile [press release]
Other Highlights
United Concordia Dental's network includes over 147,600 unique dentists across more than 548,300 access points. The dental solutions partner has more than 10.4 million members and over 20,900 commercial clients.
United Concordia Dental administers dental benefits for nearly 1.8 million Uniformed Service active duty family members, and National Guard and Reserve members and their families who participate in the TRICARE Dental Program (TDP). It also services 1.4 million eligible active duty service members through its administration of the TRICARE Active Duty Dental Program (ADDP).
United Concordia Dental Charitable Fund grants helped provide $40 million in free dental care to more than 45,000 uninsured and underinsured individuals across the United States in 2024.
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Customer Experience: United Concordia Dental
"I wanted to express my sincerest gratitude for the exceptional support and customer service that you have all provided to both me and the employees at American Electronics, Inc. (Amelex). The dedication and attention to detail have made a significant difference in our experience with United Concordia Dental. The comprehensive dental benefits package offered has been a tremendous asset to our employees, and we are incredibly grateful for the seamless processes the company helps facilitate. To date, I've not had one complaint regarding dental benefits or the claims processes. This is a testament to the high quality of service and support United Concordia Dental provides, ensuring that our employees and their family members feel valued and well taken care of. Thank you and the entire team at United Concordia Dental for your unwavering support and commitment to excellence. I look forward to continuing our successful partnership."
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