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Mission, Vision, Values & Behaviors

Mission:  Who we are

Highmark Health is an interdependent system designed to deliver high quality, accessible, understandable and affordable experiences, outcomes and solutions for our customers.

Vision:  What we aim to do

Highmark Health's dedicated and respected employees will be leaders in the health care industry, working to improve the total health care experience of our customers.

Values:  What we believe in

  • People Matter
    Every person contributes to our success. We strive for an inclusive culture, regarding people as professionals, and respecting individual differences while focusing on the collective whole.
  • Stewardship
    Working to improve the health of the communities we serve and wisely managing the assets which have been entrusted to our care
  • Trust
    Earning trust by delivering on our commitments and leading by example
  • Integrity
    Committing to the highest standards encompassing every aspect of our behavior including high moral character, respect, honesty, and personal responsibility
  • Customer-focused Collaboration
    Because no one person has all the answers, we actively seek to collaborate with each other to achieve the right outcomes for our customers
  • Courage
    Empowering each other to act in a principled manner and to take appropriate risks to do what is right to fulfill our mission
  • Innovation
    Committing to continuous learning and exploring new, better, and creative ways to achieve our vision
  • Excellence
    Being accountable for consistently exceeding the expectations of those we serve

Behaviors:  How we get it done

  • Customer First
    We place the customer at the center of everything we do
  • Transformational Leadership
    We are driven to create the future of health care
  • Trust Working Together
    We collaborate to achieve shared success
  • Purposeful Execution
    We value outcomes, not activity
getting health care right

Watch to learn how we're getting health care right for our customers.



Our mission, vision and values at work


At Highmark Health, innovation is a key way that we realize our vision to be leaders in the health care industry.

diverse employees in a meeting

View the video to learn how diversity and inclusion make us stronger as a business and better at serving our customers and communities.

cancer appointment

Learn how our companies are collaborating with Johns Hopkins to tackle cancer.

young girl

In 2017, Highmark Health companies invested $198 million in strengthening our communities through giving, programs, and volunteerism.