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Highmark Health Cyber Security

ISRM ProgramHighmark Health, its health plan businesses, affiliated businesses and charitable foundations, are committed to protecting your information through our cyber security and privacy practices.

To better serve you, Highmark Health is always working to maintain a thorough security program. This includes continuously educating and training our security professionals to strengthen cyber security skills.

Because technology changes quickly, Highmark Health works with the Blue Cross and Blue Shield Association, an association of independent Blue Cross® and Blue Shield® plans, leading cyber security companies and government agencies to stay on top of security issues.

Remember: Health plan businesses will never ask for private information such as an account number, password, or Social Security number in member communications. To learn more about cyber security, please visit the organizations listed below.

What is email fraud?

Email fraud, also known as phishing, is an attempt to gain someone's personal, health, or financial information by impersonating a legitimate company.

These unsolicited emails will prompt you to take specific action, i.e. update your account information via a non-legitimate link that is programmed to steal your personal information or money.

The emails may also contain attachments that, once opened, will install malicious software on your computer to steal your information.

View a sample fraud email for more details.

What should I do if I receive a fraudulent email?

  • Do not call phone numbers provided in the email.
  • Do not click on any links provided in the email.
  • Do not open attachments on the email.
  • Do not reply to the email or provide personal, health, or financial information.
  • Delete the email from your inbox.

What is a phone scam?

A phone scam is a call or voice mail message from someone pretending to be from a legitimate company asking for personal information. Highmark Health will never call after 8 pm or before 9 am.

Be aware if the caller:

  • Informs you of a free bonus for buying their product or providing your information
  • Pressures you into sharing information or making a decision
  • Insists on obtaining your credit card information
  • Asks for your Social Security number, Medicare number, or health plan identification
  • Asks if you have Medicare and/or what health plan you use

What should I do if I receive a suspicious phone call?

If you are suspicious of a phone call claiming to be from Highmark Health, do not provide personal information and hang up the phone.

What is a social media scam?

Social media scams also are prevalent. The scam may appear as a social media site ad. If you click on the ad, malicious software may be installed on your computer to obtain your personal information.

What should I do if I spot a potential social media scam?

Protect yourself from social media scams. Do not download anything to your computer unless you know it is from a legitimate source and be cautious of any business that uses social media as a place of trade.

More information