The Highmark Health enterprise's more than 35,000 employees work diligently every day to uphold the following mission, vision and values, which were updated in 2014 to robustly represent our commitment to people — both to our customers, including patients, plan members, clients, consumers and businesses — and to our employees, on whom we depend every day to offer an exceptional total health care experience, one customer at a time.
People Matter
Every person contributes to our success. We strive for an inclusive culture, regarding people as professionals and respecting individual differences while focusing on the collective whole.
Stewardship
Working to improve the health of the communities we serve and wisely managing the assets which have been entrusted to our care
Trust
Earning trust by delivering on our commitments and leading by example
Integrity
Committing to the highest standards encompassing every aspect of our behavior including high moral character, respect, honesty and personal responsibility
Customer-focused Collaboration
Because no one person has all the answers, we actively seek to collaborate with each other to achieve the right outcomes for our customers
Courage
Empowering each other to act in a principled manner and to take appropriate risks to do what is right to fulfill our mission
Innovation
Committing to continuous learning and exploring new, better, and creative ways to achieve our vision
Excellence
Being accountable for consistently exceeding the expectations of those we serve
