Team members Chris Kelly, marketing underwriter, Jessie Newmyer, claims analyst, and Sandy Stalworth, claims representative, represent the workers' compensation service model that is showing high customer satisfaction.
Workers' compensation model delivers on teamwork
HM Insurance Group's workers' compensation service model is an example of the focus the Group places on creating a positive, seamless, end-to-end experience for customers.
From the start of coverage through the duration of the policy period, HM Insurance Group's dedicated service team handles all clients' needs and aspects of their coverage. Multi-disciplinary teams consist of a marketing underwriter, account manager, loss control consultant, claims analyst and a medical case management coordinator.
With a hands-on approach and a focus on delivering savings directly back to clients, these professionals are committed to executing smart programs that drive positive results. Workers' compensation clients count heavily on their service team for all aspects of their coverage and know that excellence is a priority.
Clients are asked to evaluate HM Insurance Group workers' compensation on account management, loss control and overall experience. Based on a scale of one to four, the Group earned an overall rating of 3.57, with 20 percent of clients scoring the Group as a perfect 4.0.
